Customer Ombudsman

Get to know the Customer Ombudsman, an independent and transversal entity created within ALD Automotive.

This independent "entity's" mission is to promote Quality of Service and the Satisfaction of ALD Automotive's Clients and Drivers.

Our ambition is a profound and exhaustive review on the functioning of our services in order to identify where to improve. The main goal is to integrate in our internal processes the inputs given by those who effectively use our services.

In ALD Automotive we are working in ways to internally improve some processes, like the registration and follow-up of our Client's requests and complaints management, which we hope will allow us to accompany even closer our Clients needs.

Contact the Customer Ombudsman, with your requests or suggestions, through the email address: